Mobile and wireless technology

It's more complicated than simply implementing new technologies.

Becoming mobile-friendly engages new kinds of customers — and yields surprising results.

It’s easier to see the future when you build the innovations that shape it.

Tools that solve real problems can inspire real loyalty.

Most of us aren't teaching our intelligent assistants how to be helpful.

After all, we interact with our phones 150 times a day.

But will the company’s strategy beat Apple’s?

Lessons for the U.S. and Europe on how to cope with commercial disruption.

In my recent trip to Silicon Valley, I had the privilege to meet with Carol Realini, CEO of Obopay, a mobile payment startup that is fueling a social revolution worldwide by enabling scores of unbanked people to avail of financial services for the first time in their life. Obopay’s technology allows consumers and small businesses […]

You don't get to decide which device your customer uses to access the internet.

Even when it’s silent, even when it’s facedown.

Emerging market women have little patience for useless apps or poor design.

There's a lot of opportunity during periods of rapid change.

It comes down to workers having the right tools and using them well.

It seems to pay off, even when companies ban it.

Companies need an approach that changes as their customers do.

Something super-ish is more likely than a true WeChat equivalent.

And to leverage mobile, they need to stay human.

Working product by product and country by country to develop the region’s digital economy

The tech world is isolating itself just when it most needs to engage.