-
Have You Restructured for Global Success?
Organizational Development Magazine ArticleThe organizational structures of many multinational corporations are inadequate to the task of capitalizing on opportunities in emerging markets. Locating... -
AI Success Depends on Tackling “Process Debt”
AI and machine learning Digital ArticleIt’s time to clean up the antiquated, functionally isolated, and customer-disconnected ways of doing work. -
HR Must Make People Analytics More User-Friendly
Technology & Operations Digital ArticleOnly 5% of big-data investments are in human resources. -
The Flight of the Boomerang Employee (HBR Case Study)
Leadership & Managing People Magazine ArticleLiana, a product developer-turned-entrepreneur, is invited back to her old company to take over her former boss's job. She's excited about the prospect... -
AI Won't Replace Humans - But Humans With AI Will Replace Humans Without AI
Global Business Digital ArticleThe first step business leaders must take is to experiment, create sandboxes, run internal bootcamps, and develop AI use cases not just for technology... -
Shutting Down Your Business Gracefully
Leadership & Managing People Digital ArticleThe story of how a 16-year-old company closed its doors. -
This is Your Brain on Organizational Change
Leadership & Managing People Digital ArticleNeurology offers insights into our dismal record on reshaping companies. -
The Strengths and Weaknesses that Set Founders Apart
Innovation & Leadership Digital ArticleComparing data from 50 founder CEOs and 58 non-founder CEOs reveals the real differences between "founder mode" and "manager mode." -
When to Change Your Company's P&L Responsibilities
Organizational Development Digital ArticleExecutives must carefully consider the timing and pacing of these changes. -
Stop Making Plans; Start Making Decisions
Strategy & Execution Magazine ArticleMany executives have grown skeptical of strategic planning. Is it any wonder? Despite all the time and energy that go into it, strategic planning most... -
How to Navigate the Ambiguity of a Digital Transformation
Digital transformation Digital ArticleLessons from Bugatti, Starbucks, and Moderna. -
Is the Right Hemisphere the Next Big Thing?
Leadership & Managing People Digital ArticleNo. That's my answer, and I'm sticking to it. That's been my answer since I read Daniel Pink's A Whole New Mind back in 2005. Pink raised the idea that... -
Managing by Commitments
Leadership & Managing People Magazine ArticleWhat makes a great manager great? Despite differences in their personal attributes, successful managers all excel in the making, honoring, and remaking... -
Restructure or Reconfigure?
Organizational Development Magazine ArticleCompanies must reorganize periodically to keep pace with changes in market conditions. But executives grapple with conflicting advice about whether, when,... -
What’s Derailing Your Company’s Transformation?
Organizational change Digital ArticleHow to reveal the obstacles that are lurking beneath the surface. -
Getting Serious About Diversity: Enough Already with the Business Case
Diversity and inclusion Magazine ArticleIt’s time for a new way of thinking. -
Reinventing Customer Service
Sales & Marketing Magazine ArticleCustomer service jobs are notoriously joyless, and callers' experiences with reps can be just as unsatisfying. But T-Mobile has a new operating model... -
Creating a Trans-Inclusive Workplace
Organizational Development Magazine ArticleTrans people often experience stigma and discrimination, hostility from others, and pressure to "manage" their identities in social settings, including... -
5 Ways Companies Are Addressing Skills Gaps in Their Workforce
Leadership & Managing People Digital ArticleCompanies have more options than ever. Here's where to start.
-
Making the Case Method Work for You
Communication Case Study11.95View Details A description of the purpose, process, and efficacy of the case method as a learning tool. -
TD Canada Trust
Finance & Accounting Case Study11.95View Details The case illustrates the role of performance measurement and analytics in translating TD-Canada Trust's service model of "comfortable banking" into operational... -
Qualtrics: Bootstrapping Growth
Sales & Marketing Case Study11.95View Details In March 2012 the founders of Qualtrics sat together in the Provo, Utah, office of advisor Duff Thompson. They stared down one of the toughest decisions... -
Charlotte Beers at Ogilvy & Mather Worldwide (A)
Leadership & Managing People Case Study11.95View Details Examines Beer's actions on assuming leadership of Ogilvy & Mather Worldwide, the world's sixth largest advertising agency, during a period of rapid industry... -
Governance and Sustainability at Nike (B)
Strategy & Execution Case Study5.00View Details Two members of Nike's executive team must decide what sustainability targets to propose to Nike's CEO and to the corporate responsibility committee of... -
mixi (B)
Strategy & Execution Case Study5.00View Details Supplements case 709-413. -
Apple Computer (C): The Human Resource Function
Organizational Development Case Study5.00View Details Explores how the human resource (HR) function at Apple Computer can best support the company's strategy. Describes in detail the HR function. The function... -
GoDaddy and the Holy Grail: Equal Access to Top Performance Reviews (C)
Technology & Operations Case Study5.00View Details Supplement for Case SM318A -
The Digital Mindset: What It Really Takes to Thrive in the Age of Data, Algorithms, and AI
30.00View Details The pressure to "be digital" has never been greater, but you can meet the challenge. The digital revolution is here, changing how work gets done, how... -
Kent Thiry: "Mayor" of DaVita
Organizational Development Case Study11.95View Details Kent Thiry, CEO of dialysis provider DaVita, is considering how to integrate employees from recently acquired Gambro Healthcare without damaging DaVita's... -
Carvana: IsBadBuy?
Strategy & Execution Case Study11.95View Details This case, which has been taught successfully in a Darden online class, allows for an introductory application of the Tableau analytics platform. In 2012,... -
Houghton Mifflin Harcourt
Finance & Accounting Case Study11.95View Details One of the leading publishers of textbooks and other educational materials for the U.S. K-12 educational instruction market has suffered a dramatic decline... -
SUPERVALU, Inc.: Professional Development Program
Organizational Development Case Study11.95View Details SUPERVALU examines the creation and implementation of a training program for attracting and retaining college graduates for the nation's largest wholesale... -
Mitsubishi Motor Manufacturing of America: The Quest for a Model Workplace
Leadership & Managing People Case Study11.95View Details This case details the sexual harassment case brought against Mitsubishi Motor Manufacturing of America by nearly 300 female employees in April 1996. The... -
Mastercard: Creating a World Beyond Cash
Strategy & Execution Case Study11.95View Details In late 2021, Mastercard CEO Michael Miebach and Chairman and former CEO Ajaypal "Ajay" Banga considered how Mastercard could best position itself for... -
General Motors: Smith's Dilemma
Leadership & Managing People Case Study11.95View Details ... -
Designing and Managing the Information Age IT Architecture
Technology & Operations Case Study8.95View Details The co-evolution of technology, work, and the workforce over the past 30 years has dramatically influenced our concept of organizations and the industries... -
Turnaround at the Veterans Health Administration (A)
Technology & Operations Case Study11.95View Details Investigates the challenges that Dr. Kenneth W. Kizer confronted in seeking to create organizational change at the largest integrated health care system... -
The Latest Research: AI
Management Tool49.95View Details From recruiting tools to industrial automation to robotic assistants, new AI technologies are transforming work. Many of these systems promise to improve... -
Employees First, Customers Second: Turning Conventional Management Upside Down
35.00View Details One small idea can ignite a revolution just as a single matchstick can start a fire. One such idea - putting employees first and customers second - sparked...
-
Have You Restructured for Global Success?
Organizational Development Magazine ArticleThe organizational structures of many multinational corporations are inadequate to the task of capitalizing on opportunities in emerging markets. Locating... -
Creating Disciples: The Transformation of Employees into Trainers
Organizational Development Digital ArticleBusiness realities demand that organizations place a strategic emphasis on developing knowledge workers and becoming a learning organization. Numerous... -
Making the Case Method Work for You
Communication Case Study11.95View Details A description of the purpose, process, and efficacy of the case method as a learning tool. -
TD Canada Trust
Finance & Accounting Case Study11.95View Details The case illustrates the role of performance measurement and analytics in translating TD-Canada Trust's service model of "comfortable banking" into operational... -
AI Success Depends on Tackling “Process Debt”
AI and machine learning Digital ArticleIt’s time to clean up the antiquated, functionally isolated, and customer-disconnected ways of doing work. -
Qualtrics: Bootstrapping Growth
Sales & Marketing Case Study11.95View Details In March 2012 the founders of Qualtrics sat together in the Provo, Utah, office of advisor Duff Thompson. They stared down one of the toughest decisions... -
HR Must Make People Analytics More User-Friendly
Technology & Operations Digital ArticleOnly 5% of big-data investments are in human resources. -
Charlotte Beers at Ogilvy & Mather Worldwide (A)
Leadership & Managing People Case Study11.95View Details Examines Beer's actions on assuming leadership of Ogilvy & Mather Worldwide, the world's sixth largest advertising agency, during a period of rapid industry... -
Governance and Sustainability at Nike (B)
Strategy & Execution Case Study5.00View Details Two members of Nike's executive team must decide what sustainability targets to propose to Nike's CEO and to the corporate responsibility committee of... -
mixi (B)
Strategy & Execution Case Study5.00View Details Supplements case 709-413.
