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Managing by Commitments

What makes a great manager great? It depends on whom you ask. Many think the secret lies in brilliant strategic insight—the intellectual horsepower to decide where and how a company should compete. Others stress discipline, believing that the ability to execute plans is what sets the superior manager apart. Still others feel that a great manager is, above all, inspirational—capable of uniting an organization and leading employees to great things.

A version of this article appeared in the June 2003 issue of Harvard Business Review.

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