Information management

Lessons from the Colonial Pipeline ransomware attack.

It’s time to clean up the antiquated, functionally isolated, and customer-disconnected ways of doing work.

It's more complicated than simply implementing new technologies.

To be more responsive to customers, companies often break down organizational walls between their units--setting up all manner of cross-business and cross-functional...

Because technology now develops faster than before, in the future managers will be able to choose the kind of organization they want. New structures,...

Interviews with the Blue Cross Blue Shield of Michigan management team identified seven principles that guided their actions.

Managers can take steps to help employees realize the potential benefits.

According to research, salespeople who feel overwhelmed by technology are 43% less likely to meet quota.

Plus strategies for driving transformative growth in 2023.

An interview with Tim Simmons, chief product officer of Sam’s Club

The best solution to the looming shortage of nurses and doctors may be to move chronic disease monitoring and care out of hospitals and into people's...

The role is expanding to encompass strategy, decision-making, and operations.

Four lessons from Microsoft's CISO.

The proliferation of AI-generated clutter could spell disaster for LLMs and image-generators.

Many business thinkers believe it's the role of senior managers to scan the external environment to monitor contingencies and constraints and to use that...

This issue's Spotlight includes three articles about the often misunderstood importance of low-wage employees to a company's success. In "The High Cost...

Do buzz and publicity outweigh the lost sales?

Advances in computer-based information technology in recent years have led to a wide variety of systems that managers are now using to make and implement decisions. By and large, these systems have been developed from scratch for specific purposes and differ significantly from standard electronic data processing systems. Too often, unfortunately, managers have little say […]

Media companies have used digital rights management to protect their copyrighted materials from infringement. These technologies may also help companies...

You can’t stop cyberattacks from happening. But you can contain the consequences.

The head of Data Marketing Analytics and Mobile for Intel Asia-Pacific was reviewing the proposed media plan for the Catch & Win 2.0 campaign. The media...

Shinsei Bank was rebuilt from the ashes of a failed predecessor, and pioneered new levels of customer service in retail banking in Japan. The bank's information...

Supplements the (A) case.

Historically, personal and commercial banks (P&CB) maintained long relationships with their clients who tended to do most if not all of their banking...

Firms with superior IT governance have more than 25% higher profits than firms with poor governance given the same strategic objectives. These top performers...

This case addresses the issues of leadership and change management in the process of transforming an industry through an innovative public-private partnership...

Many companies are exploring mass customization as a way to demonstrate market leadership and capture price premiums. Examines Adidas' recent "mi adidas"...

Faced with growth exceeding 100% per year, James Davis, president of New Balance, must decide how to meet the need for additional capacity. Several factors...

Describes the development and implementation of one of the world's most advanced human resource management support systems. The Royal Bank of Scotland...

Paul Markovich felt that a time bomb was ticking inside his industry. Each year, the cost of healthcare was rising steadily, while incomes were only inching...

This case provides the confidential role information necessary for one person in a four-person negotiation simulation about a major corporate change....

Rebeca Minguela hopes to create an arbitrage platform, similar to Rocket Internet, that can bring start-up ideas and opportunities to Spain. However,...

This module reading begins by describing the three sources of strategic risk - operations risk, asset impairment risk, and competitive risk - and demonstrates...

In the summer of 2005, LinkedIn, a two-year-old start-up, was choosing between two options to monetize its 5 million business people network. Members...

Schulze Waxed Containers has recently lost 20% of its business. The firm's cost accounting system spreads fixed costs over the volume produced. The 1987...

Technology advances are making tech more . . . human. This changes everything you thought you knew about innovation and strategy. In their groundbreaking...

Historically, personal and commercial banks (P&CB) maintained long relationships with their clients who tended to do most if not all of their banking...

A student has just completed the first day of an Executive MBA program. He had completed his undergraduate business degree more than a decade earlier...

Reviews Tektronix's implementation of an Enterprise Resource Planning (ERP) solution in all three of its global business divisions. This case tells the...

The head of Data Marketing Analytics and Mobile for Intel Asia-Pacific was reviewing the proposed media plan for the Catch & Win 2.0 campaign. The media...

Lessons from the Colonial Pipeline ransomware attack.

Shinsei Bank was rebuilt from the ashes of a failed predecessor, and pioneered new levels of customer service in retail banking in Japan. The bank's information...

It’s time to clean up the antiquated, functionally isolated, and customer-disconnected ways of doing work.

It's more complicated than simply implementing new technologies.

Supplements the (A) case.

Customer relationship management (CRM) requires the alignment of three building blocks: insight into customer decision making, information about customers,...

Historically, personal and commercial banks (P&CB) maintained long relationships with their clients who tended to do most if not all of their banking...

To be more responsive to customers, companies often break down organizational walls between their units--setting up all manner of cross-business and cross-functional...

Because technology now develops faster than before, in the future managers will be able to choose the kind of organization they want. New structures,...