Crisis communication

Talent management matters most when organizations tend to it least.

A step-by-step guide

The country’s recent reforms don’t go nearly far enough.

Don't just go back to the old command-and-control approach.

Empowered employees could prevent these disasters.

Be ready to respond.

It mostly has to do with whether we can blame somebody else.

There are risks and rewards to speaking out.

What companies can do now to address poor air quality and other health concerns of climate-related disasters.

Four conversations you need to have today.

Regular practices can strengthen psychological safety, purpose, and performance.

We don't want to give them the benefit of the doubt.

Three strategies for building a "moral community."

The quality of a company's leadership is revealed in make-or-break crisis moments.

Identify your key constituents and tailor your message appropriately.

You can offer reassurance without giving false hope.

Discretion is still the most powerful customer service tool.

Four key areas to consider.

Is anyone really focused on work right now?

Some leaders fly higher than the rest, but their journey is fraught with danger. To survive in the rarefied atmosphere, they need to cast off certain skills and instincts while revitalizing and developing others.

In July 2012, a gunman entered a movie theater in Aurora, Colorado and opened fire, killing 12 people, injuring 58 others, and traumatizing a community....

In November 2018, Dolce & Gabbana S.R.L. (D&G) faced a serious brand crisis following the release of three short videos on Instagram, Facebook, and Twitter...

On May 21, 2015, food inspectors in the North Indian state of Uttar Pradesh tested Maggi instant noodles that had been manufactured by Nestlé India Limited....

In October 2003, a confluence in southern California of low humidity, dead vegetation, and Santa Ana winds created the conditions for a firestorm-multiple...

Describes an IT security crisis, and raises issues of risk management, preparation for crisis, management of crises, computer security, and public disclosure...

Supplement case to product HKS892. HKS Case Number 2025.0.

Pfizer's trailblazing communications leader, Sally Susman, reveals how we can break through the noise to get our message across and make positive change....

On April 9, 2017, United Airlines flight 3411 to Louisville was held at the gate in Chicago while customer Dr. David Dao was forcibly removed from his...

On January 15, 2009, shortly after takeoff from LaGuardia Airport, US Airways Flight 1549 struck a flock of Canada geese. The geese were then sucked into...

In the A case, Rose Matthews, vice president for patient advocacy at University Hospital, must decide how to handle a startling discovery about patient...

This case is a follow-up to "Crisis at Away (A)" (UVA-S-0361), which explores the lifestyle-brand start-up Away as it grapples with a public-relations...

This case explores how crisis management planning is a fundamental part of designing a communication plan. The case narrates a social media storm that...

Supplement for case HKS713

In the spring of 2003, the World Health Organization identified a worldwide epidemic of severe acute respiratory syndrome (SARS) that had started in China...

On a bright July morning in 2013, the incoming President of the Stoli Group USA, John Esposito, was alarmed to learn that one of his company's most popular...

In the A case, Rose Matthews, vice president for patient advocacy at University Hospital, must decide how to handle a startling discovery about patient...

It was Saturday, March 29, 2014, and Mary Barra, Chief Executive Officer (CEO) of General Motors (GM), was reading a letter of invitation from the families...

The COVID-19 crisis has revealed a great deal how national leaders cope with rapid change and make decisions with far-reaching consequences at a time...

Talent management matters most when organizations tend to it least.

A step-by-step guide

The country’s recent reforms don’t go nearly far enough.

Don't just go back to the old command-and-control approach.

Empowered employees could prevent these disasters.

In July 2012, a gunman entered a movie theater in Aurora, Colorado and opened fire, killing 12 people, injuring 58 others, and traumatizing a community....

In November 2018, Dolce & Gabbana S.R.L. (D&G) faced a serious brand crisis following the release of three short videos on Instagram, Facebook, and Twitter...

On May 21, 2015, food inspectors in the North Indian state of Uttar Pradesh tested Maggi instant noodles that had been manufactured by Nestlé India Limited....

In October 2003, a confluence in southern California of low humidity, dead vegetation, and Santa Ana winds created the conditions for a firestorm-multiple...