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6 Actions CEOs Must Take During a Cyberattack
Technology & Operations Digital ArticleLessons from the Colonial Pipeline ransomware attack. -
How to Address the Supply-Chain Staffing Crisis
Technology & Operations Digital ArticleIt's more complicated than simply implementing new technologies. -
How Generative AI Will Transform Knowledge Work
Technology and analytics Digital ArticleManagers can take steps to help employees realize the potential benefits. -
Sellers Are Overwhelmed by New Technology
Sales Digital ArticleAccording to research, salespeople who feel overwhelmed by technology are 43% less likely to meet quota. -
Innovating in Uncertain Times: Lessons from 2022
AI and machine learning Digital ArticlePlus strategies for driving transformative growth in 2023. -
4 Skills the Next Generation of Data Scientists Needs to Develop
Technology & Operations Digital ArticleThe role is expanding to encompass strategy, decision-making, and operations. -
Has Generative AI Peaked?
Technology & Operations Digital ArticleThe proliferation of AI-generated clutter could spell disaster for LLMs and image-generators. -
Enterprise 2.0: How a Connected Workforce Innovates
Innovation & Entrepreneurship Magazine ArticleIn this conversation with HBR senior editor Anand P. Raman, McAfee, a principal research scientist at the MIT Sloan School of Management's Center for... -
Why Adopting GenAI Is So Difficult
AI and machine learning Digital ArticleIt may seem like everyone’s figured out how to use this new technology. They haven’t. -
Radically Simple IT
Technology & Operations Magazine ArticleMany managers think that developing and rolling out a major IT system is like putting up a warehouse: You build it and you're done. But that does not... -
Mastering the Three Worlds of Information Technology
Technology & Operations Magazine ArticleThe information age has brought with it a host of new technologies--and an overabundance of choices. Managers are hard-pressed to figure out what all... -
Your Data Strategy Needs to Include Everyone
Technology & Operations Digital ArticleA more pervasive and integrated approach to using data, analytics, and AI. -
How Biometrics Are Transforming the Customer Experience
Innovation Digital ArticleAs technology like facial recognition becomes more pervasive, companies need to prioritize privacy and security. -
Generative AI Will Enhance - Not Erase - Customer Service Jobs
Technology & Operations Digital ArticleCompanies should start looking now for creative ways to tap the power of human-machine collaboration. -
How the Best Chief Data Officers Create Value
Technology & Operations Digital ArticleCDOs need to focus on four spheres of influence. -
How to Capitalize on Generative AI
Technology & Operations SpotlightBusiness leaders are struggling to understand how seriously they should take generative AI. It has already displayed breathtaking powers to create new... -
What Roles Could Generative AI Play on Your Team?
Technology and analytics Digital ArticleSix ways technologies like ChatGPT could change how we work. -
What’s Lost When Data Systems Don’t Communicate
Technology and analytics Digital ArticleIs “disconnection debt” costing your company? -
6 Ways AI Could Disrupt Your Business
AI and machine learning Digital ArticleAsk these questions now to plan for the challenges ahead. -
A Tool to Help Boards Measure Cyber Resilience
Technology & Operations Digital ArticleProper oversight starts with gathering the right information.
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Broadband-X: Enterprise Resource Planning Implementation
Technology & Operations Case Study8.95View Details Broadband-X, is a small-sized electronic contract manufacturing company. The company had been using QuickBooks accounting package and Excel sheets to... -
Vandelay Industries, Inc.
Technology & Operations Case Study11.95View Details An ICS consultant considers issues at the start of a full-scale implementation of SAP software for a large client. The enterprise resource planning (ERP)... -
Arck Systems (B)
Leadership & Managing People Case Study5.00View Details The Arck Systems series of cases describes the dilemmas faced by a senior sales manager in determining a sales compensation plan at an enterprise software... -
Arck Systems (E)
Leadership & Managing People Case Study5.00View Details The Arck Systems series of cases describes the dilemmas faced by a senior sales manager in determining a sales compensation plan at an enterprise software... -
County Department of Public Health: Organizing for Emergency Preparedness and Response
Organizational Development Case Study11.95View Details The anthrax attacks of 2001 exposed serious inadequacies in the response of the U.S. public health system to meet such grave threats. The public health... -
Alchemist Accelerator
Innovation & Entrepreneurship Case Study11.95View Details Alchemist Accelerator follows the story of Ravi Belani, founder and Managing Director of Alchemist Accelerator, as he leads one of the leading enterprise-focused... -
YOB Bank: Application of Text Analytics in a Retail Bank
Finance & Accounting Case Study11.95View Details It was April 2014, and Cadence Chong, a new analyst at YOB Bank Singapore's consumer banking department, is working on her first assignment. Chong has... -
Tektronix, Inc.: Global ERP Implementation
Technology & Operations Case Study11.95View Details Reviews Tektronix's implementation of an Enterprise Resource Planning (ERP) solution in all three of its global business divisions. This case tells the... -
Mudra Communications
Technology & Operations Case Study11.95View Details In 2006, Mudra Communications (Mudra), the third largest advertising agency in India, is in the middle of an organizational transformation in which information... -
From Students to Alumni: Implementing CRM to Build Lifelong Relationships at HEC Montréal - Part B
Technology & Operations Case Study5.00View Details This case recounts the implementation of a customer relationship management (CRM) system in what is considered a non-traditional use case for this category... -
Akamai Technologies
Strategy & Execution Case Study11.95View Details As the leading content delivery network, Akamai helps Internet companies deliver Web site content to end users with fewer delays and lower costs. Describes... -
Bladelogic (A)
Innovation & Entrepreneurship Case Study11.95View Details Bladelogic, a high flier in the large and growing market of data center automation software, had reached a critical juncture. The company, which had already... -
C3: Enabling Digital Industrial Transformation
Technology & Operations Case Study11.95View Details This case follows Silicon Valley software veteran Thomas Siebel as he launches a new company, C3, in 2009, and steers it through two major pivots - transforming... -
Business Intelligence Software at SYSCO
Technology & Operations Case Study11.95View Details The large food service company SYSCO has decided to purchase business intelligence (BI) software, a technology intended to provide superior monitoring... -
SurveyMonkey in 2014
Technology & Operations Case Study11.95View Details The SurveyMonkey case portrays the evolution of the company from its founding in 1999 through to 2014. SurveyMonkey was launched by Ryan Finley, a young... -
Fintech: Choosing a Cloud Services Provider
Technology & Operations Case Study11.95View Details The CIO of Fintech, Inc. -a billing-and-payment processing service for the alcoholic beverages industry must choose a cloud services provider for a new... -
Technical Note: Putting Discovery-Driven Planning to Work
Finance & Accounting Case Study9.95View Details The major reason for failure in initiating new growth projects in uncertain environments is the basic tenet of classic project management-the initial... -
LGB Bank: Composite Microservices in a Large Global Bank (C)
Finance & Accounting Case Study5.00View Details Case Supplement for Case SMU013 -
Moore Medical Corp.
Technology & Operations Case Study11.95View Details Moore Medical is a medium-sized distributor of medical supplies to practitioners, such as podiatrists and emergency medical technicians. At the time of... -
Harley-Davidson Motor Co.: Enterprise Software Selection
Technology & Operations Case Study11.95View Details Describes Harley-Davidson's decision process for defining and selecting an enterprise-wide procurement software package and the institutional changes...
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6 Actions CEOs Must Take During a Cyberattack
Technology & Operations Digital ArticleLessons from the Colonial Pipeline ransomware attack. -
How to Address the Supply-Chain Staffing Crisis
Technology & Operations Digital ArticleIt's more complicated than simply implementing new technologies. -
Broadband-X: Enterprise Resource Planning Implementation
Technology & Operations Case Study8.95View Details Broadband-X, is a small-sized electronic contract manufacturing company. The company had been using QuickBooks accounting package and Excel sheets to... -
How Generative AI Will Transform Knowledge Work
Technology and analytics Digital ArticleManagers can take steps to help employees realize the potential benefits. -
Sellers Are Overwhelmed by New Technology
Sales Digital ArticleAccording to research, salespeople who feel overwhelmed by technology are 43% less likely to meet quota. -
Vandelay Industries, Inc.
Technology & Operations Case Study11.95View Details An ICS consultant considers issues at the start of a full-scale implementation of SAP software for a large client. The enterprise resource planning (ERP)... -
Innovating in Uncertain Times: Lessons from 2022
AI and machine learning Digital ArticlePlus strategies for driving transformative growth in 2023. -
Arck Systems (B)
Leadership & Managing People Case Study5.00View Details The Arck Systems series of cases describes the dilemmas faced by a senior sales manager in determining a sales compensation plan at an enterprise software... -
Arck Systems (E)
Leadership & Managing People Case Study5.00View Details The Arck Systems series of cases describes the dilemmas faced by a senior sales manager in determining a sales compensation plan at an enterprise software... -
County Department of Public Health: Organizing for Emergency Preparedness and Response
Organizational Development Case Study11.95View Details The anthrax attacks of 2001 exposed serious inadequacies in the response of the U.S. public health system to meet such grave threats. The public health...