Balanced scorecard

The key to executing your strategy is to have people in your organization understand it—including the crucial but perplexing processes by which intangible assets will be converted into tangible outcomes. Strategy maps can help chart this difficult terrain.

Building a scorecard can help managers link today’s actions with tomorrow’s goals.

Measuring the value of intangible assets such as company culture, knowledge management systems, and employees' skills is the holy grail of accounting....

What do companies like Rockwater, Apple Computer, and Advanced Micro Devices have in common? They’re using the scorecard to measure performance and set strategy.

Fifty percent of corporate alliances fail. But you can increase your partnership’s odds of success by applying these techniques.

What you measure is what you get. Senior executives understand that their organization’s measurement system strongly affects the behavior of managers and employees. Executives also understand that traditional financial accounting measures like return-on-investment and earnings-per-share can give misleading signals for continuous improvement and innovation—activities today’s competitive environment demands. The traditional financial performance measures worked well […]

It’s not just about innovation; it’s maximizing what you already have.

For years, people have bemoaned executives' zealous focus on short-term results, which often leads CEOs to make moves that undermine their firms' long-term...

Strategy and entrepreneurship are often seen as polar opposites. Strategy means rigorously defining and pursuing one clear path, while entrepreneurship...

Executives know that a company's measurement systems strongly affect employee behaviors. But the traditional financial performance measures that worked...

Throughout most of modern business history, corporations have attempted to unlock value by matching their structures to their strategies: Centralization...

Why is it that effective business start-ups frequently grow into corporate giants, but effective new nonprofits rarely reach national scale? Because,...

Tracking things like customer satisfaction and employee turnover can powerfully supplement traditional bookkeeping. Unfortunately, most companies botch the job.

Robert S. Kaplan and David P. Norton's seminal framework--in under three minutes.

There is a disconnect in most companies between strategy formulation and strategy execution. On average, 95% of a company's employees are unaware of,...

I didn’t anticipate that I would leave the country of Iceland with a renewed awareness of the different governance challenges faced by private and public sector organizations, but that’s just what happened. I was in Iceland recently to participate in a Balanced Scorecard (BSC) event, where I heard presentations from the main electricity and water […]

The crisis in financial institutions and the imminent failure of the US-based automobile producers have raised the issue about whether use of the Balanced...

If you were a military general on the march, you'd want your troops to have plenty of maps--detailed information about the mission they were on, the roads...

In 1996, Duke Children's Hospital was in serious trouble. Its $11 million annual operating loss had forced administrators to make cutbacks. As a result,...

Measuring the value of intangible assets such as company culture, knowledge management systems, and employees' skills is the holy grail of accounting....