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Future of Interactive Marketing
Sales & Marketing Magazine ArticleIs interactivity the greatest marketing opportunity of all time? Or does it represent 101 ways to lose money? If it is an opportunity, how will it manifest... -
Power of Virtual Integration: An Interview with Dell Computer's Michael Dell (HBR OnPoint Enhanced Edition)
Strategy & Execution Magazine ArticleThis interview offers a deeper look inside Dell's highly publicized success and offers managers a model of how traditional relationships in a value chain... -
The Most Common Reasons Customer Experience Programs Fail
Sales & Marketing Digital ArticleFor one, they're not flexible enough. -
What an Anti-Racist Business Strategy Looks Like
Leadership & Managing People Digital ArticleAn eight-part framework for leaders. -
Getting More Black Women into the C-Suite
Organizational Development Digital ArticleIt's time for diversity initiatives that can handle both race and gender. -
They Bought In. Now They Want to Bail Out. (HBR Case Study)
Technology & Operations Magazine ArticleChief Technology Officer Barry Golding is meeting with Mathews & Co.'s department heads to ask for another round of investment so he can begin implementing... -
Research: How “Buy Now, Pay Later” Is Changing Consumer Spending
Segmentación de mercado Digital ArticleA study of 275,000 customers found that the option to pay in installments increased revenue — but was used most by financially constrained shoppers. -
When a Brand Stands up for Racial Justice, Do People Buy It?
Sales & Marketing Digital ArticleA framework to understand how your company's actions are perceived. -
What You Need to Know About Segmentation
Strategy & Execution Digital ArticleYou wouldn't market to Prince Charles and Ozzy Osbourne the same way, right? -
Case of the Profitless PC (HBR Case Study and Commentary)
Sales & Marketing Magazine ArticleThis fictitious case written by Andy Blackburn, a Boston Consulting Group vice president based in San Francisco, explores the question of how PC companies... -
What CEOs Still Haven't Said About Race and Policing
Leadership & Managing People Digital ArticleThose who've spoken out have largely focused on values, not reform. -
Pulling Away from Push Marketing
Sales & Marketing Magazine ArticleManufacturers of packaged goods no longer can entice consumers through traditional "pull" marketing techniques - huge TV and other advertising campaigns... -
Customer Has Escaped
Sales & Marketing Magazine ArticleEvery company makes choices about the channels it will use to go to market. For instance, traditionally, customer demographics guided the decision to... -
Univision's Ratings Win Underlines the Power of Hispanic Marketing
Sales & Marketing Digital ArticleSavvy advertisers are keeping pace with a changing customer landscape. -
Diversity Training Doesn't Work
Organizational Development Digital Article"We've got another lawsuit," my friend and client Lana* told me over the phone. "Really?" I was honestly surprised. "What about all that diversity training... -
How We Built a Strong Company in a Weak Industry
Innovation & Entrepreneurship Magazine ArticleWhen Roger Brown and Linda Mason decided to start a child care and early-education company 15 years ago, they knew about the challenges inherent in the... -
The Female Economy
Strategy & Execution Magazine ArticleAs a market, women represent an opportunity bigger than China and India combined. They control $20 trillion in consumer spending, and that figure could... -
Why So Few "Diversity Candidates" Are Hired
Finalist pools can reinforce the status quo. -
Diaspora Marketing
Strategy & Execution Magazine ArticleDespite the rising power of developing economies, few corporations from emerging markets have succeeded in establishing brands in the West. The problem... -
Is Office Politics a White Man's Game?
Organizational Development Digital ArticleA roundup of the research on organizational politics, race, and gender.
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Research: How “Buy Now, Pay Later” Is Changing Consumer Spending
Segmentación de mercado Digital ArticleA study of 275,000 customers found that the option to pay in installments increased revenue — but was used most by financially constrained shoppers. -
Why Has the EV Market Stalled?
Marketing Digital ArticleIf automakers want to boost sales, they must cater to a different set of interests and concerns. -
The Future of Marketing Is Intergenerational
Sales and marketing Digital ArticleOlder consumers can’t just be an afterthought for brands — but that doesn’t mean just shifting the focus from one generation to another. -
Using AI to Adjust Your Marketing and Sales in a Volatile World
Strategy Digital ArticleFast-acting firms are deploying the technology to predict outcomes at various stages of the customer journey. -
8 Best Practices for Creating a Compelling Customer Experience
Customer strategy Digital ArticleTakeaways from an analysis of the American Customer Satisfaction Index. -
When — and How — to Build Hurdles into a Loyalty Program
Customer strategy Digital ArticlePoorly designed programs can frustrate customers. But the right constraints can actually help them get more value from their membership. -
How to Choose the Right Ecosystem Partners for Your Business
Strategy & Execution Digital ArticleA look at four types of partnerships, and the opportunities (and challenges) each one poses. -
Finding Middle Ground
Leadership & Managing People Magazine ArticleNew takes on the class divide, from "Bridging the Divide: Working-Class Culture in a Middle-Class Society," by Jack Metzgar; "Fight Like Hell: The Untold... -
How to Make Your Loyalty Program Pay Off
Marketing Digital ArticleA study of 2 million transactions at one retailer shows how companies often chase the wrong customers. -
Your Messaging to Older Audiences Is Outdated
Age and generational issues Digital ArticleDon’t let stereotypes or condescending assumptions alienate the people you’re trying to reach. -
The New Rules of B2B Lead Generation
Sales & Marketing Digital ArticleFive ways sales teams can adapt to a new landscape. -
What an Effective Client-Referral Strategy Looks Like
Sales & Marketing Digital ArticleThree guidelines for marketers. -
How to Hold Your Company Accountable to Its Promise of Racial Justice
Leadership & Managing People Digital ArticleA tactical guide for employees. -
What an Anti-Racist Business Strategy Looks Like
Leadership & Managing People Digital ArticleAn eight-part framework for leaders. -
How Business Schools Can Help Corporate America Fight Racism
Communication Digital ArticleThe underrepresentation of Black voices in academia reflects and feeds the same problem in corporate America. -
How Biden Won Back (Enough of) the White Working Class
Sales & Marketing Digital ArticleHe showed up, talked about jobs, and treated voters with respect. -
Do Your Employees Feel Safe Reporting Abuse and Discrimination?
Organizational Development Digital ArticlePeople won't speak up if they don't trust the process. -
How Businesses Can Recruit and Develop More Young People of Color
Leadership & Managing People Digital ArticleA guide to building a better pipeline. -
White Coats, Black Scientists
Leadership & Managing People Digital ArticleHow scientific institutions can address systemic racism. -
Give Job Applicants with Criminal Records a Fair Chance
Organizational Development Digital ArticleIt won't erase the injustices of the U.S. criminal justice system, but it can help stop its reverberations.
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Outotec (B): Action Plan
Sales & Marketing Case Study5.00View Details Outotec was a market leader in providing mining solutions to large mining companies. The company's specialization and proprietary technology created value... -
All Nutrition (A): Focus Group Research for Market Segmentation
Sales & Marketing Case Study11.95View Details Cesar and Marco Esposito and Francisco Caceres, co-founders of the 14-year-old Chilean-based nutritional supplement company All Nutrition/Nutraline, are... -
Icon of the Seas: The Largest Cruise Liner in the World
Sales & Marketing Case Study11.95View Details The Oasis of the Seas is the largest cruise ship ever built and was launched in 2009 in the midst of the financial crisis. Two analysts from ELP Equities,... -
Sony EyeToy
Sales & Marketing Case Study11.95View Details In early 2004, less than a year after its launch, Sony's EyeToy, a unique video gaming concept, had become a tremendous success across Europe. Developed... -
Ocean Spray Cranberries, Inc. (A)
Sales & Marketing Case Study11.95View Details At the conclusion of a small-scale pilot survey, management must decide whether to invest in a larger survey or terminate the project. The objective of... -
Cepuros Foods Malaysia: Finding the Secret Sauce for Growth
Sales & Marketing Case Study8.95View Details Shelby Diaz, country manager for Cepuros Foods International - Malaysia (CFI-M), must decide a growth strategy for the expansion of CFI-M's line of salsas,... -
Restructuring at Nova Chemical Corporation
Finance & Accounting Case Study11.95View Details Management of a diversified chemicals company faces two financial decisions: whether to finance a major investment in new production facilities for its... -
Tostadas, Tortilla Chips, and Bank Loans: Wells Fargo and Salinas Y Salinas
Strategy & Execution Case Study11.95View Details This case is designed to illustrate the methods that small-business lenders use to evaluate the creditworthiness of potential commercial borrowers. It... -
Walmart: A New Era of Growth
Strategy & Execution Case Study11.95View Details In early 2020 Walmart Stores, Inc., the world's largest retailer, faced several strategic challenges. The company had just been ranked number one on the... -
Radio Mirchi: Entry into the Kolkata Market
Sales & Marketing Case Study11.95View Details Radio Mirchi is the flagship brand of Entertainment Network India Limited (ENIL). ENIL is the largest private FM radio broadcaster in India. ENIL was... -
Eastman Kodak Co.
Sales & Marketing Case Study11.95View Details Eastman Kodak has suffered significant declines in film market share at the hands of lower-priced branded producers and private label products. The case... -
RegionFly: Cutting Costs in the Airline Industry
Finance & Accounting Case Study11.95View Details RegionFly is a small, private airline specializing in ultra-premium services. Founded shortly after the "Golden Age of airline travel," RegionFly's financial... -
Physio2U: Telehealth in the Time of COVID-19
Innovation & Entrepreneurship Case Study11.95View Details The owner of Physio2U, the largest provider of in-home physical rehabilitation services in Western Canada, was forced to rapidly transition to telehealth... -
Brocade: Launching the Multiprotocol Router
Sales & Marketing Case Study11.95View Details Brocade management is preparing for the launch of a new technology for data storage. The multiprotocol router improves on existing technology and has... -
TiVo Segmentation Analytics
Sales & Marketing Case Study11.95View Details ThinkAlike, a fictitious marketing consulting firm, was asked by TiVo to segment the market for its new digital video recorder (DVR) product. Students... -
CrossBoundary Energy
Finance & Accounting Case Study11.95View Details Almost 500 million people are without electricity in sub-Saharan Africa. Governments and public utilities are challenged to bring generation and distribution... -
Ford KA (A): Breaking New Ground in the Small Car Market
Sales & Marketing Case Study11.95View Details In response to the changes in the European small car market, Ford decided to launch a second small car, the Ford Ka. The Ford Ka has already been developed,... -
Careem: MENA Ride-hailing Leader Strategizes Future Growth as an Uber Subsidiary
Strategy & Execution Case Study11.95View Details This case examines the unique challenges faced by ridesharing company Careem as a business operating in the Middle East and North Africa (MENA) region.... -
Huanxin: Pivoting to Shared Strollers?
Strategy & Execution Case Study11.95View Details This case relates to Shanghai Huanxin Electronic Technology Company (hereinafter "Huanxin"), and discusses the company's decision to launch a new scheme... -
Nectar: Making Loyalty Pay
Sales & Marketing Case Study11.95View Details Loyalty Management UK (LMUK) manages British supermarket chain Sainsbury's frequent-shopper card program, called Nectar. LMUK uses Sainsbury's sponsorship...
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Future of Interactive Marketing
Sales & Marketing Magazine ArticleIs interactivity the greatest marketing opportunity of all time? Or does it represent 101 ways to lose money? If it is an opportunity, how will it manifest... -
Outotec (B): Action Plan
Sales & Marketing Case Study5.00View Details Outotec was a market leader in providing mining solutions to large mining companies. The company's specialization and proprietary technology created value... -
All Nutrition (A): Focus Group Research for Market Segmentation
Sales & Marketing Case Study11.95View Details Cesar and Marco Esposito and Francisco Caceres, co-founders of the 14-year-old Chilean-based nutritional supplement company All Nutrition/Nutraline, are... -
Icon of the Seas: The Largest Cruise Liner in the World
Sales & Marketing Case Study11.95View Details The Oasis of the Seas is the largest cruise ship ever built and was launched in 2009 in the midst of the financial crisis. Two analysts from ELP Equities,... -
Sony EyeToy
Sales & Marketing Case Study11.95View Details In early 2004, less than a year after its launch, Sony's EyeToy, a unique video gaming concept, had become a tremendous success across Europe. Developed... -
Power of Virtual Integration: An Interview with Dell Computer's Michael Dell (HBR OnPoint Enhanced Edition)
Strategy & Execution Magazine ArticleThis interview offers a deeper look inside Dell's highly publicized success and offers managers a model of how traditional relationships in a value chain... -
Ocean Spray Cranberries, Inc. (A)
Sales & Marketing Case Study11.95View Details At the conclusion of a small-scale pilot survey, management must decide whether to invest in a larger survey or terminate the project. The objective of... -
The Most Common Reasons Customer Experience Programs Fail
Sales & Marketing Digital ArticleFor one, they're not flexible enough. -
Cepuros Foods Malaysia: Finding the Secret Sauce for Growth
Sales & Marketing Case Study8.95View Details Shelby Diaz, country manager for Cepuros Foods International - Malaysia (CFI-M), must decide a growth strategy for the expansion of CFI-M's line of salsas,... -
Restructuring at Nova Chemical Corporation
Finance & Accounting Case Study11.95View Details Management of a diversified chemicals company faces two financial decisions: whether to finance a major investment in new production facilities for its...