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Sales team management

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  • How Midsize B2B Sales Teams Can Punch Above Their Weight

    Sales Digital Article
    • Andris A. Zoltners
    • PK Sinha
    • Sally E. Lorimer
    What they lack in scale they can make up for in flexibility.
    • Save
    • Share
    • May 18, 2021
  • Sparking Creativity at Ferrari

    Organizational Development Magazine Article
    • Gardiner Morse
    Ferrari depends on a creative workforce to build its gorgeous cars. Companies can take a lesson from its unique approach to inspiring employees.
    • Save
    • Share
    • Buy Copies
    • From the April 2006 Issue
  • How Nimble Is Your Sales Planning?

    Sales & Marketing Digital Article
    • Andris A. Zoltners
    • PK Sinha
    • Prabhakant Sinha
    • Sally E. Lorimer
    • Sally Lorimer
    • Dharmendra Sahay
    Rigid plans just won't work anymore.
    • Save
    • Share
    • Buy Copies
    • September 27, 2021
  • Who Owns Your Customer Relationships: Your Salespeople or Your Company?

    Sales Digital Article
    • Andris A. Zoltners, PK Sinha, and Sally Lorimer
    Your R&D group develops a unique new product. Manufacturing produces it. Finance puts the systems in place to track the money coming in. Marketing designs the promotional campaign. Your sales force is ready to execute. “We own the relationships with customers,” say your salespeople. “The company holds us accountable for revenues and expects us to […]
    • Save
    • Share
    • December 21, 2011
  • 7 Ways Sales Teams Can Set Better Goals

    Leadership & Managing People Digital Article
    • Andris A. Zoltners
    • Sally E. Lorimer
    • Sally Lorimer
    • PK Sinha
    • Prabhakant Sinha
    From pay incentives to performance targets.
    • Save
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    • Buy Copies
    • June 14, 2019
  • Sellers Are Overwhelmed by New Technology

    Sales Digital Article
    • George Tobias
    • Craig Riley
    • Colleen Giblin
    • Betsy Gregory-Hosler
    According to research, salespeople who feel overwhelmed by technology are 43% less likely to meet quota.
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    • August 22, 2023
  • Why Women Are the Future of B2B Sales

    Sales & Marketing Digital Article
    • Andris A. Zoltners
    • PK Sinha
    • Prabhakant Sinha
    • Sally E. Lorimer
    • Sally Lorimer
    • Tania Lennon
    • Emily Alexander
    The selling environment is shifting toward their strengths.
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    • Buy Copies
    • May 28, 2020
  • To Build a Great Sales Team, You Need a Great Manager

    Leading teams Digital Article
    • Andris A. Zoltners, PK Sinha, and Sally E. Lorimer
    If you had to decide between having a team of excellent salespeople with an average manager, or having a team of average salespeople with an excellent manager, which would you choose? Many will argue for the team of excellent salespeople: “It’s salespeople — not managers — who develop and nurture the customer relationships that drive […]
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    • July 23, 2012
  • How We Made Our Sales Training More Effective by Making It Harder

    Sales & Marketing Digital Article
    • Jeff Winters
    Four new training methods helped increase sales by 70%.
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    • March 20, 2018
  • Understanding What Your Sales Manager Is Up Against

    Sales & Marketing Magazine Article
    • Barry Trailer
    • Jim Dickie
    Every year, the research firm CSO Insights publishes the results of its Sales Performance Optimization survey, an online questionnaire given to more than...
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    • From the July–August 2006 Issue
  • How to Sell New Products

    Sales & Marketing Magazine Article
    • Thomas Steenburgh
    • Michael Ahearne
    Senior leaders have great confidence in their ability to develop innovations, say the authors, but not in their ability to commercialize them. This may...
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    • From the November–December 2018 Issue
  • Can Your Sales Team Actually Achieve Their Stretch Goals?

    Finance & Accounting Digital Article
    • Andris A. Zoltners
    • PK Sinha
    • Prabhakant Sinha
    • Sally E. Lorimer
    • Sally Lorimer
    Make goals ambitious but realistic.
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    • July 11, 2016
  • What Top Sales Teams Have in Common, in 5 Charts

    Sales and marketing Digital Article
    • Steve W. Martin
    New research shows what differentiates the best sales organizations.
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    • January 20, 2015
  • Are Lonely Salespeople Costing You Customers?

    Sales & Marketing Digital Article
    • Valerie Good
    • Lisa Earle McLeod
    It's more than an issue of morale. Research finds that loneliness could cause three behaviors that damage business performance.
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    • May 02, 2022
  • 7 Reasons Salespeople Don't Close the Deal

    Sales & Marketing Digital Article
    • Steve W Martin
    Based on a new study of B2B buyers.
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    • August 02, 2017
  • The 8 Types of Salespeople

    Sales & Marketing Video
    • Lynette J. Ryals
    • Iain Davies
    Only three are effective.
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    • January 21, 2016
  • Sales Teams Aren’t Great at Forecasting. Here’s How to Fix That.

    Employee performance management Digital Article
    • Bob Suh
    Prediction is a skill that can be learned.
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    • March 19, 2019
  • The Sales Playbook of Successful B2B Teams

    Sales & Marketing Digital Article
    • Jamie Cleghorn
    • Jordan Lee
    • Eliza Kennedy
    • Randy Huey
    Always be data-driven.
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    • August 25, 2021
  • Aligning Strategy and Sales

    Sales & Marketing Video
    • Frank V. Cespedes
    Frank Cespedes, senior lecturer at Harvard Business School, on how to connect what your people sell with your business goals.
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    • June 25, 2012
  • Salespeople, Stop Worrying About Being Liked

    Sales & Marketing Digital Article
    • J Keenan
    Be an expert, not a friend.
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    • March 22, 2019
  • Oversight Systems

    Sales & Marketing Case Study
    • Frank V. Cespedes
    • Amram Migdal
    11.95
    View Details
    The case, set in May 2016, discusses sales strategy and managing sales and service at Oversight Systems, an Atlanta, Georgia-based software firm that...
    • Save
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    • August 15, 2016
  • ABB Deutschland (C)

    Organizational Development Case Study
    • Hugo E.R. Uyterhoeven
    5.00
    View Details
    Addresses the results and the lessons from the German restructuring effort by focusing in detail on the relationship with the works council and the actions...
    • Save
    • Share
    • April 01, 1993
  • Case Vignette: The Salesman Saga

    Leadership & Managing People Case Study
    • G. Felda Hardymon
    • Josh Lerner
    • Ann Leamon
    11.95
    View Details
    A venture capitalist faces a situation in which a struggling portfolio company has found a promising vice president of sales through a recruitment agency....
    • Save
    • Share
    • April 21, 2004
  • Eureka Forbes Ltd.: Managing the Selling Effort (A)

    Sales & Marketing Case Study
    • Das Narayandas
    • Kerry Herman
    11.95
    View Details
    The CEO of EFL (India), a direct sales organization, must decide which changes to the sales compensation systems would better motivate his sales reps...
    • Save
    • Share
    • July 29, 2005
  • The U.S. Health Club Industry in 2004

    Strategy & Execution Case Study
    • John R. Wells
    • Gabriel Ellsworth
    11.95
    View Details
    In 2004, the $16.8 billion U.S. health club industry continued its strong record of growth. There were almost 27,000 health clubs in the United States,...
    • Save
    • Share
    • November 12, 2004
  • Profiling at National Mutual (B)

    Technology & Operations Case Study
    • John J. Sviokla
    • Audris Wong
    5.00
    View Details
    Relates the expert system's pilot phase of implementation.
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    • January 23, 1991
  • Arck Systems (B)

    Leadership & Managing People Case Study
    • Ian I. Larkin
    5.00
    View Details
    The Arck Systems series of cases describes the dilemmas faced by a senior sales manager in determining a sales compensation plan at an enterprise software...
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    • March 23, 2011
  • Arck Systems (E)

    Leadership & Managing People Case Study
    • Ian I. Larkin
    5.00
    View Details
    The Arck Systems series of cases describes the dilemmas faced by a senior sales manager in determining a sales compensation plan at an enterprise software...
    • Save
    • Share
    • March 23, 2011
  • StepSmart Fitness

    Sales & Marketing Case Study
    • Robert J. Dolan
    • Benson P. Shapiro
    • Alisa Zalosh
    8.95
    View Details
    StepSmart Fitness, a manufacturer of exercise equipment, is undergoing a sweeping reorganization. The new CEO has terminated the District Sales Director...
    • Save
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    • January 06, 2014
  • EnerNOC: Turning Energy Savings into Sales

    Sales & Marketing Case Study
    • Mark Rice
    • Mark T. Donohue
    • Michael Lelyveld
    11.95
    View Details
    EnerNOC - a clean energy company -- sells energy-monitoring, management and efficiency services to utility customers, who agree to reduce consumption...
    • Save
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    • January 01, 2009
  • Olympia Machine Company, Inc

    Sales & Marketing Case Study
    • Frank V. Cespedes
    • Benson P. Shapiro
    11.95
    View Details
    The management team of an industrial equipment supplier is debating the company's method of compensating salespeople. Different executives have offered...
    • Save
    • Share
    • February 26, 2008
  • The Harvard Business Review Sales Management Handbook: How to Lead High-Performing Sales Teams

    Management Book
    • Prabhakant Sinha
    • Arun Shastri
    • Sally E. Lorimer
    29.99
    View Details
    Sales leadership essentials for an era of rapidly advancing digital technology. Managing an effective sales organization is key to revenue generation,...
    • Save
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    • October 22, 2024
  • Sales Misconduct at Wells Fargo Community Bank

    Leadership & Managing People Case Study
    • Suraj Srinivasan
    • Dennis Campbell
    • Susanna Gallani
    • Amram Migdal
    11.95
    View Details
    Set in early-2017, this case examines widespread sales misconduct at Wells Fargo Community Bank. Wells Fargo's governance and controls are described in...
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    • June 30, 2017
  • Profiling at National Mutual (C)

    Technology & Operations Case Study
    • John J. Sviokla
    • Audris Wong
    5.00
    View Details
    Implementation is about to move into the limited deployment phase.
    • Save
    • Share
    • January 23, 1991
  • Designs by Kate: The Power of Direct Sales

    Sales & Marketing Case Study
    • John Deighton
    • Sarah L. Abbott
    8.95
    View Details
    The sales representatives at Designs by Kate (DBK) sell private label jewelry at hosted parties and through online social media channels. They are also...
    • Save
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    • April 19, 2011
  • Jess Westerly at Kauflauf GmbH

    Organizational Development Case Study
    • John J. Gabarro
    • Colleen Kaftan
    8.95
    View Details
    Jess Westerly is the assistant product owner of CRM applications for computer and office supply wholesalers and retailers at Kauflauf, a fast-growing...
    • Save
    • Share
    • August 24, 2012
  • SOHO China: Design, Development, and Social Harmony

    Strategy & Execution Case Study
    • Arthur I Segel
    • Mukti Khaire
    11.95
    View Details
    Founded in 1995 by Zhang Xin and her husband Mr. Pan Shiyi, SOHO China has developed into a world-class real estate development firm that has consistently...
    • Save
    • Share
    • July 07, 2012
  • InsideSales.com (A)

    Innovation & Entrepreneurship Case Study
    • Frank V. Cespedes
    11.95
    View Details
    This case focuses on growth requirements for a company moving from its base in SMB customers (Small and Mid-Sized businesses) to Enterprise customers...
    • Save
    • Share
    • August 29, 2016
  • Hausser Food Products Company

    Leadership & Managing People Case Study
    • Noel Capon
    11.95
    View Details
    Brenda Cooper, a new regional sales manager for Hausser Food Products, is stumped after a year on the job. In charge of selling infant foods to customers...
    • Save
    • Share
    • May 14, 2008
  • Lakshmi Projects: Sales Structure Dilemma

    Sales & Marketing Case Study
    • Sandeep Puri
    • Mehmet Begen
    • Akshay Nangia
    • Arjit Rawal
    • Mayank Rawat
    11.95
    View Details
    In July 2014, the managing director of Lakshmi Projects in Delhi, India, finds himself struggling with the marketing and sales strategy for the year ahead....
    • Save
    • Share
    • June 05, 2015
  • Oversight Systems

    Sales & Marketing Case Study
    • Frank V. Cespedes
    • Amram Migdal
    11.95
    View Details
    The case, set in May 2016, discusses sales strategy and managing sales and service at Oversight Systems, an Atlanta, Georgia-based software firm that...
    • Save
    • Share
    • August 15, 2016
  • How Midsize B2B Sales Teams Can Punch Above Their Weight

    Sales Digital Article
    • Andris A. Zoltners
    • PK Sinha
    • Sally E. Lorimer
    What they lack in scale they can make up for in flexibility.
    • Save
    • Share
    • May 18, 2021
  • Sparking Creativity at Ferrari

    Organizational Development Magazine Article
    • Gardiner Morse
    Ferrari depends on a creative workforce to build its gorgeous cars. Companies can take a lesson from its unique approach to inspiring employees.
    • Save
    • Share
    • Buy Copies
    • From the April 2006 Issue
  • ABB Deutschland (C)

    Organizational Development Case Study
    • Hugo E.R. Uyterhoeven
    5.00
    View Details
    Addresses the results and the lessons from the German restructuring effort by focusing in detail on the relationship with the works council and the actions...
    • Save
    • Share
    • April 01, 1993
  • How Nimble Is Your Sales Planning?

    Sales & Marketing Digital Article
    • Andris A. Zoltners
    • PK Sinha
    • Prabhakant Sinha
    • Sally E. Lorimer
    • Sally Lorimer
    • Dharmendra Sahay
    Rigid plans just won't work anymore.
    • Save
    • Share
    • Buy Copies
    • September 27, 2021
  • Who Owns Your Customer Relationships: Your Salespeople or Your Company?

    Sales Digital Article
    • Andris A. Zoltners, PK Sinha, and Sally Lorimer
    Your R&D group develops a unique new product. Manufacturing produces it. Finance puts the systems in place to track the money coming in. Marketing designs the promotional campaign. Your sales force is ready to execute. “We own the relationships with customers,” say your salespeople. “The company holds us accountable for revenues and expects us to […]
    • Save
    • Share
    • December 21, 2011
  • Case Vignette: The Salesman Saga

    Leadership & Managing People Case Study
    • G. Felda Hardymon
    • Josh Lerner
    • Ann Leamon
    11.95
    View Details
    A venture capitalist faces a situation in which a struggling portfolio company has found a promising vice president of sales through a recruitment agency....
    • Save
    • Share
    • April 21, 2004
  • Eureka Forbes Ltd.: Managing the Selling Effort (A)

    Sales & Marketing Case Study
    • Das Narayandas
    • Kerry Herman
    11.95
    View Details
    The CEO of EFL (India), a direct sales organization, must decide which changes to the sales compensation systems would better motivate his sales reps...
    • Save
    • Share
    • July 29, 2005
  • The U.S. Health Club Industry in 2004

    Strategy & Execution Case Study
    • John R. Wells
    • Gabriel Ellsworth
    11.95
    View Details
    In 2004, the $16.8 billion U.S. health club industry continued its strong record of growth. There were almost 27,000 health clubs in the United States,...
    • Save
    • Share
    • November 12, 2004
  • 7 Ways Sales Teams Can Set Better Goals

    Leadership & Managing People Digital Article
    • Andris A. Zoltners
    • Sally E. Lorimer
    • Sally Lorimer
    • PK Sinha
    • Prabhakant Sinha
    From pay incentives to performance targets.
    • Save
    • Share
    • Buy Copies
    • June 14, 2019

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Harvard Business Publishing: Higher Education Corporate Learning Harvard Business Review Harvard Business School
Copyright ©   Harvard Business School Publishing. All rights reserved. Harvard Business Publishing is an affiliate of Harvard Business School.