Jun Cen
Summary.
The success of AI depends not only on its capabilities, which are becoming more advanced each day, but on people’s willingness to harness them. Unfortunately, many people view AI negatively, fearing it will cause job losses, increase the likelihood that their personal data will be misused, and even attack humanity someday. Behind this resistance are perceptions that AI is too opaque, emotionless, rigid, and independent and that interacting with humans is preferable. This article explores each one of those psychological barriers to adoption and describes interventions managers can undertake to counter them and make employees more comfortable with using AI tools.
Artificial intelligence has created a striking paradox. Consider that in a 2023 Gartner survey, 79% of corporate strategists said that the use of AI, automation, and analytics would be critical to their success over the next two years. But only 20% of them reported using AI in their daily activities.