Transportation and distribution

A superior driving experience will not be enough in the future.

While Tesla and others focused on bigger batteries and faster charging, Nio invested in customer experience, infrastructure, and leasing programs.

For decades the difficulty of motivating salespeople has been frustrating sales and marketing managers. To the most effective ones, two things are clear: one, the job is difficult; two, there is no one simple solution. Believing that “good salespeople are born, not made,” many managers recognize that recruiting is important. Others holding that “if you […]

It's a different way to approach regulation.

Let the market rule instead.

Lessons from car dealerships.

Now that Toyota is on the ropes, people are lining up to get their punches in. Analysis and advice are coming from people who’ve probably never visited the company, let alone have deep expertise in the Toyota Production System. The result is a growing mythology about what went wrong at Toyota and what other companies […]

When companies are blocked from moving upmarket, entire industries stagnate.

A defense of Haystack, the controversial parking app.

How Lear beat the odds.

Long the quality and efficiency standard-setter, Toyota now has an ostrich-sized egg on its face — a problem with sticking accelerator pedals that led to global product recalls and a suspension of production and sales. There are important lessons to be learned from Toyota’s stumble: Competitive success is fluid. It depends on continuously discovering better […]

It's developing a portfolio of new business models.

Last week I was riding through the bustling streets of Bangalore when my colleague made a provocative statement: “I think the Tata Nano is going to be a flop.” It was a strong statement coming from an Innosighter. After all, we have been talking about the disruptive potential of the “people’s car” — priced as […]

History is bound to repeat itself.

The Idea: Fadi Ghandour has built one of the most successful entrepreneurial enterprises to emerge from the Arab world, Aramex International , overcoming rejections, cash-flow crises, and naysayers in every country where he tried to do business.

An analysis of 400 case studies uncovers several ways to solve the world's infrastructure challenges more efficiently.

Elon Musk, Alfred Sloan, and entrepreneurship in the automobile industry.

Lessons from NASA and Ford.

And it’s realizing that now.

Because of the company’s global footprint, every day brought a new challenge.