Transparency

When political and social issues touch business and the workplace, employees and their leaders sometimes struggle to address those issues productively...

Everyone in business should understand how financial success is measured and how they, individually, make an impact. A Fortune 100 company we work with held a two-day class recently to teach various mid-level managers the foundational elements of finance. The class focused on how to read financial statements and then, using their own public GAAP […]

Police departments aren't the only ones considering it.

Your tech team can't be truly agile if HR, finance, and management aren't.

A trusting relationship between customer and business is essential.

Venture capital and private equity investors are always hunting for “tells”—signs that companies are good prospects. Traditionally, they’ve believed that proprietary knowledge about those tells is essential to success. Their logic: The more widely disseminated the information, the lower the value for investors—because a greater number of bidders will be in play, jacking up prices. […]

You should expect to be challenged by shareholders, customers, and regulators.

Many employees believe their employers aren't delivering on their workplace promises.

Yes, listening to customers is great. Social media sites are fabulous for facilitating customer dialogue. I even believe that complaints are a gift. But I also know perverse incentives and unintended consequences when I see them. I see them oozing into and out of the emergent — and increasingly co-dependent — customer service eco-systems of […]

People prefer a personalized message - but are also skeptical of how companies use their data. Here's how to thread the needle.

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Conventional wisdom holds that the more contact an operation has with its customers, the less efficiently it will run. But when customers are partitioned...

These days, many people agree that, just as the full measure of a man can’t be taken by his banker, the full measure of a nation isn’t reflected in its GDP. But what should take the place of that alpha metric as a better indicator of economic health? Is there a better way to size […]

Leading your team to do things right is only half the job. You also need to do the right things.

It's not your typical economic sector.

Historically, tech leaders have assumed that the better a human can understand an algorithm, the less accurate it will be. But is there always a tradeoff?

How often have you found yourself staring at your computer screen as a progress bar tracks the machine’s fitful loading of an application or completion of a search and wondered, “What’s taking so long?” Good managers worry about wait time because a great deal of evidence (not to mention common sense) suggests that reducing it […]

Research on how digital transparency can backfire.

Acknowledge the sacrifices they'll have to make.

Transparency helps fight algorithmic bias. But it also leaves organizations vulnerable to cyber attacks.