Telecom

When the Gallup Organization applied Six Sigma principles to sales and service groups at several companies, it learned how much performance variation exists between seemingly similar work groups. Managing that variability can raise overall performance by orders of magnitude and can create organic growth.

The more networked a market is, the harder it is for an innovation to take hold. Smart innovators learn to orchestrate marketwide change by starting from the endgame they desire.

The availability of abundant digital bandwidth will reshape the media and communications industries. Content creation will break apart from content delivery, opening up attractive opportunities for start-ups and posing tough challenges for traditional media giants.

Infusing bureaucracy with entrepreneurial energy starts at the top.

Every piece of the business plays a part, every part is indispensable, every failure breeds success, and every success demands improvement.

No one expected the Weather Channel to take the cable industry by storm. But the company’s cofounder proved that not every new venture succeeds in the same way.

A wounded-but-wiser AT&T veteran recounts how one of the world’s biggest and best-known companies became one of its most battered—and explains how others can avoid that fate.

A big bank headquartered in New York had to make a decision about its information technology. The bank was expanding its London operations and needed a new computer system there. Technical specialists in London were certain that only one particular vendor could meet the requirements. The information-systems people in New York were equally certain that […]

Has a hands-off regulatory regime really led to more broadband investment?

Wise allocation of assets across both stocks and bonds can help companies reap higher returns from an asset mix that includes equities without assuming...

Despite its reputation as the engine of the modern economy, the information industry shed more jobs in the United States from 2001 to 2011 than any other...

What's the number of product or service offerings that would optimize both your revenues and your profits? For most firms, it's considerably lower than...

Modern telecommunications makes as big a difference to the Third-World poor as literacy or high-yield agriculture.

Even as loyalty programs are launched left and right, many are being scuttled. How can that be? These days, everyone knows that an old customer retained...

True competitive advantages are harder to find and maintain than people realize. The odds are best in tightly drawn markets, not big, sprawling ones.

Before the breakup of the Bell System, U.S. telephone companies were permitted by law to ask for security deposits from a small percentage of subscribers....

Before the breakup of the Bell System, U.S. telephone companies were permitted by law to ask for security deposits from a small percentage of subscribers....

Companies aggressively research what customers want. Yet most vendors just don't understand what customers expect of their salespeople.

In recent years, sales leaders have had to devote considerable time and energy to establishing and maintaining disciplined processes. The thing is, many...

First step: Eliminate all the things people hate about the wireless industry.