A recent study examined the negative consequences of handing off responsibilities — and how to avoid them.

We often feel guilty about using products designed to make it easier for us to help others.

In fact, it may even make it harder.

Featuring Mary Steffel, professor at the D’Amore-McKim School of Business at Northeastern University, fellow on the White House Social and Behavioral Sciences Team, and coauthor of the HBR article “How to Nudge Your Customers Without Pushing Them Away”.

New research on default settings.

Especially when it comes to unpopular decisions.