Process management

Three myths that impede their proper use - and three strategies to help your team make the most of the practice.

Many companies approach product development as if it were manufacturing, trying to control costs and improve quality by applying zero-defect, efficiency-focused...

Your organization needs to change too.

The Toyota story has been intensively researched and painstakingly documented, yet what really happens inside the company remains a mystery. Here’s new insight into the unspoken rules that give Toyota its competitive edge.

Challenged by world-class competitors, manufacturing companies in the United States have greatly improved their product development efforts as well as...

What do IBM, Texas Instruments, Owens Corning, and Duke Power have in common? They’re all redesigning their organizations around their core processes—and reaping enormous benefits as a result.

It’s time to clean up the antiquated, functionally isolated, and customer-disconnected ways of doing work.

Your tech team can't be truly agile if HR, finance, and management aren't.

The pain will be worth it.

Hitting big targets starts with getting the details right.

Companies increasingly use external specialists to do key tasks. Processes don’t have to suffer.

Research identifies 10 skills that will have a disproportionate impact on performance.

It's easy to measure time and budget; it's not so easy to measure business outcomes and whether you're on the right track to meet them.

Combat complexity with modularity.

Femtosecond lasers emit pulses of light that last just a millionth of a billionth of a second. These lasers enable surgery so precise that a single mitochondrion can be removed without harming the rest of the cell, and machining so controlled that structures can be micromachined within a piece of glass. Eric Mazur, a professor […]

The CEO of Kaiser Permanente writes that instilling a foundational culture of continuous improvement is the only way to unify an organization as large...

Colossal County Hospital was coming apart at the seams. With dozens of newly hired doctors, nurses, and technicians, millions of dollars of equipment on the road, and patient appointments backed up for months, the new facility was impossible to use. For one thing, construction wasn’t finished, and much of what was complete was faulty. Worse […]

When my children were young and it was past their bedtimes, I used to give them a choice: Either walk to your room, or be carried. While this gave them control over how they would go to bed, it left them no choice about the end result. In other words while I wanted to give […]

A simple framework to manage chaos, get along better, and reduce stress.

Author Doug Most explores the race to build America's first subways.