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Have You Restructured for Global Success?
Organizational Development Magazine ArticleThe organizational structures of many multinational corporations are inadequate to the task of capitalizing on opportunities in emerging markets. Locating... -
AI Success Depends on Tackling “Process Debt”
AI and machine learning Digital ArticleIt’s time to clean up the antiquated, functionally isolated, and customer-disconnected ways of doing work. -
The Flight of the Boomerang Employee (HBR Case Study)
Leadership & Managing People Magazine ArticleLiana, a product developer-turned-entrepreneur, is invited back to her old company to take over her former boss's job. She's excited about the prospect... -
Shutting Down Your Business Gracefully
Leadership & Managing People Digital ArticleThe story of how a 16-year-old company closed its doors. -
This is Your Brain on Organizational Change
Leadership & Managing People Digital ArticleNeurology offers insights into our dismal record on reshaping companies. -
When to Change Your Company's P&L Responsibilities
Organizational Development Digital ArticleExecutives must carefully consider the timing and pacing of these changes. -
Stop Making Plans; Start Making Decisions
Strategy & Execution Magazine ArticleMany executives have grown skeptical of strategic planning. Is it any wonder? Despite all the time and energy that go into it, strategic planning most... -
How to Navigate the Ambiguity of a Digital Transformation
Digital transformation Digital ArticleLessons from Bugatti, Starbucks, and Moderna. -
Managing by Commitments
Leadership & Managing People Magazine ArticleWhat makes a great manager great? Despite differences in their personal attributes, successful managers all excel in the making, honoring, and remaking... -
Restructure or Reconfigure?
Organizational Development Magazine ArticleCompanies must reorganize periodically to keep pace with changes in market conditions. But executives grapple with conflicting advice about whether, when,... -
What’s Derailing Your Company’s Transformation?
Organizational change Digital ArticleHow to reveal the obstacles that are lurking beneath the surface. -
Getting Serious About Diversity: Enough Already with the Business Case
Diversity and inclusion Magazine ArticleIt’s time for a new way of thinking. -
Reinventing Customer Service
Sales & Marketing Magazine ArticleCustomer service jobs are notoriously joyless, and callers' experiences with reps can be just as unsatisfying. But T-Mobile has a new operating model... -
When a New Manager Takes Charge (HBR Classic)
Leadership & Managing People Magazine ArticleWhen some managers take over a new job, they hit the ground running. They learn the ropes, get along with their bosses and subordinates, gain credibility,... -
Empowerment Effort That Came Undone (HBR Case and Commentary)
Organizational Development Magazine ArticleGeorge Marlow, a manufacturing vice president at SportsGear, had been looking forward to this month's companywide meeting. Martin Griffin, SportsGear's... -
10 Emotions That Are Undervalued in the Workplace
Business management Digital ArticleIn addition to being powerful tools of persuasion and influence, emotions ground us in our humanity and give us important data about our environments. -
Why Do Employees Resist Change?
Leadership & Managing People Magazine ArticleDespite the best efforts of senior executives, major change initiatives often fail. Those failures have at least one common root: Executives and employees... -
Genpact CEO Tiger Tyagarajan: AI Is Getting Good, But Still Can’t Replace Human Curiosity
Business and society Digital ArticleIf developed the right way, technology will augment–not replace–human labor. -
4 Principles to Guide Your Digital Transformation
Digital transformation Digital ArticleNumber one: Transformation isn’t the same as innovation. -
CEOs, Step into the Front Lines or Risk Losing Touch
Leadership & Managing People Digital ArticleDriving organizational change requires getting closer to both your employees and customers.
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TD Canada Trust
Finance & Accounting Case Study11.95View Details The case illustrates the role of performance measurement and analytics in translating TD-Canada Trust's service model of "comfortable banking" into operational... -
Qualtrics: Bootstrapping Growth
Sales & Marketing Case Study11.95View Details In March 2012 the founders of Qualtrics sat together in the Provo, Utah, office of advisor Duff Thompson. They stared down one of the toughest decisions... -
Charlotte Beers at Ogilvy & Mather Worldwide (A)
Leadership & Managing People Case Study11.95View Details Examines Beer's actions on assuming leadership of Ogilvy & Mather Worldwide, the world's sixth largest advertising agency, during a period of rapid industry... -
Governance and Sustainability at Nike (B)
Strategy & Execution Case Study5.00View Details Two members of Nike's executive team must decide what sustainability targets to propose to Nike's CEO and to the corporate responsibility committee of... -
mixi (B)
Strategy & Execution Case Study5.00View Details Supplements case 709-413. -
Apple Computer (C): The Human Resource Function
Organizational Development Case Study5.00View Details Explores how the human resource (HR) function at Apple Computer can best support the company's strategy. Describes in detail the HR function. The function... -
GoDaddy and the Holy Grail: Equal Access to Top Performance Reviews (C)
Technology & Operations Case Study5.00View Details Supplement for Case SM318A -
Kent Thiry: "Mayor" of DaVita
Organizational Development Case Study11.95View Details Kent Thiry, CEO of dialysis provider DaVita, is considering how to integrate employees from recently acquired Gambro Healthcare without damaging DaVita's... -
Houghton Mifflin Harcourt
Finance & Accounting Case Study11.95View Details One of the leading publishers of textbooks and other educational materials for the U.S. K-12 educational instruction market has suffered a dramatic decline... -
Mitsubishi Motor Manufacturing of America: The Quest for a Model Workplace
Leadership & Managing People Case Study11.95View Details This case details the sexual harassment case brought against Mitsubishi Motor Manufacturing of America by nearly 300 female employees in April 1996. The... -
Mastercard: Creating a World Beyond Cash
Strategy & Execution Case Study11.95View Details In late 2021, Mastercard CEO Michael Miebach and Chairman and former CEO Ajaypal "Ajay" Banga considered how Mastercard could best position itself for... -
General Motors: Smith's Dilemma
Leadership & Managing People Case Study11.95View Details ... -
Designing and Managing the Information Age IT Architecture
Technology & Operations Case Study8.95View Details The co-evolution of technology, work, and the workforce over the past 30 years has dramatically influenced our concept of organizations and the industries... -
Turnaround at the Veterans Health Administration (A)
Technology & Operations Case Study11.95View Details Investigates the challenges that Dr. Kenneth W. Kizer confronted in seeking to create organizational change at the largest integrated health care system... -
Employees First, Customers Second: Turning Conventional Management Upside Down
35.00View Details One small idea can ignite a revolution just as a single matchstick can start a fire. One such idea - putting employees first and customers second - sparked... -
Meg Whitman at eBay, Inc. (A)
Leadership & Managing People Case Study11.95View Details Meg Whitman takes over as CEO of eBay from the founder. She must figure out how to lead the company through a stage of phenomenal growth without compromising... -
Paul Revere Insurance Co. (A)
Technology & Operations Case Study11.95View Details The Paul Revere Insurance Co. lost its number one position in disability insurance, its main product, and formulated a strategy to regain the lead through... -
Corey Robinson at Sprint Corporation (B)
Leadership & Managing People Case Study5.00View Details Supplements the (A) case. A rewritten version of an earlier supplement. -
H.E. Butt Grocery Co.: A Leader in ECR Implementation (A) (Abridged)
Technology & Operations Case Study11.95View Details Describes the industry context that has resulted in the development of efficient consumer response (ECR) within the grocery industry and its adoption... -
MGT Group: Reconstructing the Supply Chain After a Cross-Border Factory Relocation
Strategy & Execution Case Study11.95View Details Established in 1945, MGT Group (MGT, or the Group) was headquartered in France. Its LSD factory was a well-known global engineering provider specializing...
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Have You Restructured for Global Success?
Organizational Development Magazine ArticleThe organizational structures of many multinational corporations are inadequate to the task of capitalizing on opportunities in emerging markets. Locating... -
Creating Disciples: The Transformation of Employees into Trainers
Organizational Development Digital ArticleBusiness realities demand that organizations place a strategic emphasis on developing knowledge workers and becoming a learning organization. Numerous... -
TD Canada Trust
Finance & Accounting Case Study11.95View Details The case illustrates the role of performance measurement and analytics in translating TD-Canada Trust's service model of "comfortable banking" into operational... -
AI Success Depends on Tackling “Process Debt”
AI and machine learning Digital ArticleIt’s time to clean up the antiquated, functionally isolated, and customer-disconnected ways of doing work. -
Qualtrics: Bootstrapping Growth
Sales & Marketing Case Study11.95View Details In March 2012 the founders of Qualtrics sat together in the Provo, Utah, office of advisor Duff Thompson. They stared down one of the toughest decisions... -
Charlotte Beers at Ogilvy & Mather Worldwide (A)
Leadership & Managing People Case Study11.95View Details Examines Beer's actions on assuming leadership of Ogilvy & Mather Worldwide, the world's sixth largest advertising agency, during a period of rapid industry... -
Governance and Sustainability at Nike (B)
Strategy & Execution Case Study5.00View Details Two members of Nike's executive team must decide what sustainability targets to propose to Nike's CEO and to the corporate responsibility committee of... -
mixi (B)
Strategy & Execution Case Study5.00View Details Supplements case 709-413. -
Apple Computer (C): The Human Resource Function
Organizational Development Case Study5.00View Details Explores how the human resource (HR) function at Apple Computer can best support the company's strategy. Describes in detail the HR function. The function... -
GoDaddy and the Holy Grail: Equal Access to Top Performance Reviews (C)
Technology & Operations Case Study5.00View Details Supplement for Case SM318A
