Financial service sector

In 1970, Citibank’s services rated poorly when compared with other banks’. In response, management ordered an overhaul of the services area and brought in managers with experience in manufacturing environments to make the services more efficient. That program succeeded in ensuring new processing efficiency and management control; yet it did not go far enough in […]

The sector is a test case for how new technology will play out.

By pooling the resources of the poor and by sharing information, religious and financial institutions can work together to change inner-city economies.

Only 12% of the CEOs of large U.S. financial firms are women.

A CEO weighs the growth benefits of AI against the downsides of impersonal decision making.

Four approaches.

When the Gallup Organization applied Six Sigma principles to sales and service groups at several companies, it learned how much performance variation exists between seemingly similar work groups. Managing that variability can raise overall performance by orders of magnitude and can create organic growth.

Effective corporate renewal starts at the bottom, through informal efforts to solve business problems.

A recent study finds that it depends on the industry.

There's nothing revolutionary about being a middleman.

Venture capital and private equity investors are always hunting for “tells”—signs that companies are good prospects. Traditionally, they’ve believed that proprietary knowledge about those tells is essential to success. Their logic: The more widely disseminated the information, the lower the value for investors—because a greater number of bidders will be in play, jacking up prices. […]

Millions of people are communicating at home and at work in an explosion of connectivity that threatens to undermine the established value chains for...

Should companies control all the ways people experience art?

Activists are a source of potential value, albeit a risky one.

Traditional go-to-market strategies don’t work because they assume customers will stay in the channels that were designed for them. Time for a fresh look at how shoppers really behave.

New research throws a wrench into the Wall Street “brain drain” debate.

The trial balloon launched in July when Citicorp chairman Walter Wriston announced that his organization was considering a divestment of its banking operation, Citibank, is perhaps the most dramatic example of the turmoil overtaking commercial banking. Last year, Charles Stetson examined the effect of deregulation on the corporate financial officer in “The Reshaping of Corporate […]

Seeding ideas and giving feedback both result in better outcomes.

Since the financial crisis, finance has become less global.

Japan today sits on the largest cache of wealth ever assembled. It has the power to move markets anywhere in the world. Consider that. The Tokyo Stock Exchange has now surpassed New York to become the world’s largest on the basis of market capitalization. Osaka has bumped London to fourth place. Of the world’s ten […]