Change management

The organizational structures of many multinational corporations are inadequate to the task of capitalizing on opportunities in emerging markets. Locating...

The CEO wants to increase collaboration and cut costs with an open-plan work space, but the knowledge workers say they need their walls, their doors, and their privacy.

Baldwin Farms, a California-based organic lettuce grower, has opened a distribution center in Pennsylvania to meet the rising demand for its product on...

When Kevin Peters became president of Office Depot's North American operations, in 2010, its customer service scores (as graded by a third-party mystery-shopping...

Embrace the complexity.

What do IBM, Texas Instruments, Owens Corning, and Duke Power have in common? They’re all redesigning their organizations around their core processes—and reaping enormous benefits as a result.

"Peter," my friend Byron emailed me a few days ago. "I haven't been diligent about working out over the past five years and I'm trying to get back in...

by Lauren Keller Johnson

How to use design thinking to make great things actually happen

All through my career, I’ve heard people talk about their day jobs. Usually it was artists, performers, or writers talking about what they did from nine to five to make some money so they could engage in various nonpaying creative endeavors evenings and weekends. For most, a day job was a necessary evil and the […]

Too many executives have "shiny object syndrome."

They're under-appreciated tools for organizational change.

A study of two U.S. hospitals.

Lumiscape, a manufacturer of high-tech streetlights, has recently decided to switch from a direct sale business model to a subscription service, in which...

When companies cause emotional pain through nasty bosses, layoffs, and change, a certain breed of “healing” manager steps in to keep the gears moving. They are toxic handlers—unsung corporate heroes who save the day, but often pay a high price.

A note from Bill: My new book, Practically Radical, will be published three weeks from today. It will be tough for me to think about much else between...

A closer look at four distinct ways to drive transformation.

Baldwin Farms, a California-based organic lettuce grower, has opened a distribution center in Pennsylvania to meet the rising demand for its product on...

I call these the Change Agent Bumper Stickers. Here are seven universal sayings that can comfort and guide anyone engaged in the effort of setting a new direction, orchestrating innovation, establishing a culture, or changing behavior. “Change is a threat when done to me, but an opportunity when done by me.” I coined this truth […]

A hypothetical case illustrates managerial problems in a firm that has lost strategic control of technology and its competitive edge by becoming insulated...